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Customer Retention Specialist - State Farm Agent Team Member

Part Time in Anthem - AZ

Responsive recruiter
Replies within 24 hours
Benefits
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance
  • Flexible schedule
ROLE DESCRIPTION
Nanette Mcclelland-Miller - State Farm Agent is seeking a friendly, organized Customer Retention Specialist to help new customers feel welcomed, supported, and connected to our agency.

Your primary focus will be guiding customers through our onboarding process and scheduling a meeting with the team member who wrote their policies. These conversations help strengthen relationships, answer questions, and give our licensed team opportunities to uncover additional insurance needs.

This part-time role is a great fit for someone who enjoys connecting with people and providing thoughtful, consistent follow-up.

RESPONSIBILITIES
  • Call new customers to welcome them to our agency and explain what to expect.
  • Complete a series of planned outreach and follow-up touches throughout the onboarding process.
  • Schedule new customer meetings within 45 days with the team member who wrote their policies.
  • Coordinate appointments, send reminders, and follow up to help customers complete their onboarding meetings.
  • Identify questions or concerns and connect customers with the appropriate team member.
  • Maintain accurate records of customer outreach, appointments, and onboarding progress.
  • Support customer retention by providing a welcoming, attentive experience from the start.
QUALIFICATIONS
  • Strong communication skills and a warm, professional phone presence.
  • Organized and detail-oriented, with dependable follow-through.
  • Comfortable making outbound calls and scheduling appointments.
  • Customer-focused mindset and a willingness to learn.
  • Ability to manage multiple follow-ups and work toward onboarding goals.
SCHEDULE & COMPENSATION
  • Part-time approximately 2–3 hours per day, 4 days per week - about 8-12 hours weekly.
  • $18–$20 per hour, plus performance incentives.
Compensation $18.00 - $20.00 per hour




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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